Job Id E1980175
Job Title Sr. Customer Quality Engineer (Technical RMA debug)
Post Date 01/22/2020
Company Qualcomm Technologies, Inc.
Job Area Engineering - Hardware
Location California - San Diego
Job Overview
  • Lead Qualcomm Customer Quality Issues for resolution and corrective actions
  • Evaluate/ debug customer return device on system level platform as well as on device level to compare and to analyze for root cause investigation
  • Lead debug and data gather activity for failure correlation & issue duplication process
  • Drive internal teams on customer quality issues with the goal of reducing outgoing PPM defective to customers
  • Provide customer prospective (voice of customer) to internal stakeholders with the view to driving customer satisfaction metrics higher
  • Define priority among customer corrective actions to be taken and guide implementation to the internal team
  • Generate weekly reports to management
  • Update customers in a timely fashion regarding the status of quality issues or any requests
  • All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.
    Minimum Qualifications
  • Bachelors degree in Engineering or related field.
  • Preferred Qualifications
  • Be part of an RMA engineering team that is responsible for Customer Quality Issue for Modem,
  • Digital, PMIC, RFFR, & RF control on the worlds most advanced 5G sub6/mmW modems.
  • Strong knowledge/ experience in product testing in system level including functional/performance/power/stability/SW/ARM Arch/T32 related tests
  • Strong knowledge/ experience in Modem/RF testing in RF Calibrations, Performance/ Sensitivity/Signaling/Power Calibration for Modem / RF system
  • Strong knowledge/ experience in ARM architecture and T32 debugging
  • Experience with Crash Scope, ADB, Kernel, Memory dumps, QXDM logs, Putty logs, etc
  • Experience using any Test Equipment such as Anritsu/Rohde & Schwarz/Keysight/Oscilloscope/spectrum analyzer, signal generator, power supplies, power meters, VNA, tuner, power and spectrum signal analysis using IQ capture data
  • Experience in test automation setup and any scripting languages. Good programming knowledge in Python is preferable
  • Perform bring-up and verification of test systems
  • Collaborate with the team to design, evaluate, integrate and add test coverage, setup and execute tests, and provide insights and analysis via written technical reports
  • Preferred Hands on experience with Tools such as (QXDM, QRACT, QPST, QSPR, ADB, Android, Crash Tools, QMIC, others)
  • Strong knowledge/ experience in Android Frameworks, Android Monkey, Android architecture, Linux kernel, core related technology / Camera / Audio / Graphic / Display
  • Understanding of Modem protocol layer (NR/FDD/TDD LTE, TDSCDMA, WCDMA), Familiar with 3GPP standards Good experiences on LTE/5G network architecture, end to end call flow, physical layer and up layers of air interface; 5G knowledge is preferred
  • Basic Understanding of ATE 93K/UFlex data logs and review the failures, also basic understanding the failure analysis C-SAM/X-Ray/Curve Trace/Emission/Probing/other fault isolation
  • Strong knowledge in semiconductor physics along with fab and assembly process knowledge is a plus.
  • Education Requirements Required: Bachelor's, Electrical Engineering or equivalent experience
    Preferred: Master's, Electrical Engineering or equivalent experience
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